Praman

🛡️ Fraud dashboard
New case
ℹ️ How these modes work
Full automation (policy verification): the customer gets a WhatsApp link, joins a video call whenever free, and an AI voice agent does the whole verification: tells the customer it is an AI-assisted call, confirms details, takes a face photo and eye-blink check, a full-body photo standing and sitting (each with date, time and lat/long), reads Aadhaar/PAN sent on WhatsApp and asks the verification questions. Term policies get extra questions (sum assured, other policies, family history, medical tests…). The customer can tap "Talk to a person" anytime.
Full automation (motor claim): the AI voice agent confirms the claim and vehicle details, takes a face photo and eye-blink check, reads Aadhaar/PAN sent on WhatsApp, asks about the loss, police/FIR and witnesses, and asks the customer to search their WhatsApp (accident, theft, police, vehicle number) and send screenshots. Use 📹 Live video call in the case to see the vehicle yourself.
If policy/claim value is above ₹10,00,000, self-verification is disabled for that case — only a live executive call is allowed.
Bulk upload cases (Excel/CSV)

Connect your WhatsApp Business number

Each vendor connects their own WhatsApp Business API credentials from their own Meta Developer App. Your recipients will see messages from your business number, not a shared one.

Connected numbers
Webhook setup (do this once per Meta App)

In your Meta App Dashboard → WhatsApp → Configuration, set:

Callback URL:
Verify Token: (same value your platform admin set as WHATSAPP_VERIFY_TOKEN)
Subscribe to the messages field.

Team

Add an agent login per person handling calls. Agents share your company's cases and WhatsApp connection — so multiple calls can run at the same time.

Team members

Performance

Cases created — last 7 days
🖥️ Screen-share check
1. Call the customer
Start the screen recording on your laptop first (OBS: MP4, 720p), then place the video call. Ask the customer to tap Share screen.
ℹ️ Step by step (WhatsApp video call with screen share)
  1. Laptop: open WhatsApp Desktop (your own number) and OBS. In OBS add "Display Capture" and set Settings → Output → Recording Format = mp4.
  2. Press Start Recording in OBS, then video-call the customer on WhatsApp.
  3. Say the consent line below and wait for a clear "yes".
  4. Tell the customer: tap the screen-share icon (the phone/arrow icon at the bottom of the call) and then Start now.
  5. Ask them to open each item below one by one; mark Shown / Refused here.
  6. End the call, press Stop Recording in OBS, and upload the file in step 4.
On Android and iPhone the WhatsApp app itself can share the screen. A phone browser cannot, so do not send the customer a web link for this.
2. Say this on the call (it is recorded)
3. Ask the customer to show
4. Stop the recording and upload it
Upload a call recording

For a WhatsApp video call where the customer shared their screen. Record it on your laptop with WhatsApp Desktop + OBS (Recording Format: MP4, 720p), then upload it here. It is saved to the case and linked in the report.